Collision CSR
About The Position
The Collision CSR at Gerber Collision & Glass’s Slide Road facility in Lubbock, Texas, provides an exceptional customer experience and manages working relationships with customers and insurance companies. The role also provides administrative support to the Repair Facility Team. The position requires customer-service experience and a minimum of one year in a similar administrative role; CCC1 experience is preferred. The CSR schedules vehicle repair appointments, coordinates insurance assignments and repair authorizations, prepares repair-order packets, and maintains accurate customer, insurance, rental, and vehicle information in CCC One and ARMS. The role requires attention to detail, strong communication and customer-service skills, and the ability to multitask in a fast-paced environment. A valid driver’s license is required.
Requirements
- High school diploma or GED.
- At least one year of experience in a similar role, such as an administrative assistant.
- Two to three years of prior customer-service experience.
- Valid driver’s license.
- Ability to function in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills, a strong sales drive, and exceptional customer-service skills.
Nice To Haves
- One to two years of CCC1 experience.
- One year of experience in an auto-body or similar work environment, including prior customer-service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain the repair authorization documentation needed to disassemble vehicles for repair.
- Prepare repair-order work packets, including a quality-control checklist, work order, parts list, and windshield tag with the appropriate rental indicators.
- Record communications with customers and insurance partners in CCC One, using notes and the appropriate communication type.
- Confirm car-rental information and update CCC One with rental-car usage information.
- Manage ARMS throughout the day and ensure vehicles listed in ARMS are also noted in CCC One.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on day one.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
