Collision CSR
About The Position
The Collision CSR at Gerber Collision & Glass in Jarrell, Texas, provides an exceptional customer experience and manages working relationships with customers and insurance companies. The role provides administrative support to the repair facility team and ensures consistent execution of the WOW (Wow Operating Way) plan. The CSR schedules vehicle repair appointments, retrieves insurance assignments, secures repair authorization documentation, prepares repair-order work packets, records communications in CCC One, confirms rental information, and manages vehicle rental details in ARMS and CCC One. The posting notes that CCC One is the repair management system used by the facility.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a similar role, such as an administrative assistant.
- 2–3 years of prior customer service experience.
- Valid driver's license.
- Ability to function in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills.
- Strong sales drive and exceptional customer service skills.
Nice To Haves
- 1–2 years of CCC1 experience preferred.
- At least 1 year in an auto body or similar work environment, including prior customer service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain repair authorization documentation needed to disassemble vehicles for repairs.
- Prepare repair-order work packets containing a QC checklist, work order, parts list, and windshield tag to record rental, no-rental, or Gerber-pay indicators.
- Record communications with customers and insurance partners during the repair process in CCC One notes, selecting the appropriate communication type.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day and ensure vehicles shown in ARMS are also noted in CCC One.
Benefits
- Annual paid time off plans.
- Two weeks of paid parental leave for full-time employees working a minimum of 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
