Collision Center Estimator

Hendrick Automotive Group•Lenexa, KS

2d•Onsite

About The Position

The Collision Center Estimator identifies and documents the body repair work customers need and schedules that work. The role involves coordinating with customers and Collision Center Technicians to determine required repairs, preparing and explaining itemized estimates, and offering additional services. The estimator is expected to meet Collision Center production and customer satisfaction standards, maintain an organized and safe work area, accurately record hours, complete required training, and follow company policies and safety regulations. This position has no direct supervisory responsibilities. Work is generally performed in the Collision Center, including inspecting customer vehicles and moving around the body repair shop to communicate with customers and technicians. The role frequently interacts with customers, the Collision Center Manager, technicians, and company personnel. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The work environment may involve noise, vibration, paint dust, and other body repair shop conditions.

Requirements

High school diploma or GED.
Three to five years of desired work experience.
Working knowledge of body repair methods.
Strong interpersonal and persuasive selling skills.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Ability and knowledge to use a Collision Center Management System and additional software programs supporting operations.
Ability to understand and follow instructions and communicate effectively with customers, company personnel, and insurance adjusters.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common sense to carry out instructions, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.

Responsibilities

Schedule appointments with customers.
Work with customers and Collision Center Technicians to identify required repair work.
Offer customers additional services and repairs.
Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Enter itemized estimates on repair orders and explain estimates to customers.
Meet Collision Center standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, company policies and procedures, and applicable safety rules and regulations.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.