Collision Center Estimator

Nissan & Mazda of Elk Grove•Elk Grove, CA

3d•Onsite

About The Position

Elk Grove Custom Collision Center is seeking an experienced Collision Center Estimator to connect customers, insurance partners, and repair teams. The estimator writes repair orders and estimates, keeps repairs moving, and helps customers feel informed and confident throughout the repair process. The role supports customer satisfaction, repair quality, and shop performance. The anticipated annual income is $75,000–$130,000 based on commission; actual compensation varies based on performance and the applicable compensation plan. The company provides ongoing manufacturer and professional training, support from management and technician teams, health, dental, vision, and supplemental insurance options, 401(k) retirement options with annual company contributions, and paid vacation. The company describes its mission as improving the lives of employees, customers, and the community. It emphasizes career development, a positive, progressive, and supportive culture, and helping employees develop their strengths and achieve personal and professional goals.

Requirements

High school diploma or equivalent.
Basic computer proficiency.
Valid driver's license with an acceptable driving record.
Strong understanding of collision repair procedures and vehicle construction.
Excellent customer service, communication, organization, and time-management skills.
Positive attitude, team-first mindset, and ability to multitask in a fast-paced environment.

Nice To Haves

Three or more years of collision estimating experience preferred.
Experience with CCC ONE and Mitchell Cloud, or similar estimating software.
Knowledge of insurance claims and direct repair program (DRP) repair processes preferred.
I-CAR Platinum Certification preferred.

Responsibilities

Inspect damaged vehicles and write complete, accurate estimates.
Develop repair plans that prioritize safe, high-quality repairs completed to manufacturer standards.
Write estimates and supplements using CCC ONE or similar estimating software.
Guide customers through the repair process with care and clear, honest communication.
Negotiate supplements with insurance companies and adjusters professionally and tenaciously.
Coordinate with technicians and parts personnel to maintain efficient workflow.
Monitor repairs from estimate through final delivery.
Return customers’ vehicles clean, complete, and ready for the road, providing a strong customer experience from start to finish.