Collision Center Estimator

DePaula Ford•Albany, NY

2d•Onsite

About The Position

We are seeking an experienced, detail-oriented Collision Center Estimator to join our dealership team. The ideal candidate will have a strong background in collision repair estimating, excellent customer service skills, and the ability to work effectively with insurance companies, technicians, and customers to ensure accurate estimates and efficient repair processes. A current New York Independent Adjuster (IA) license is required. Experience with CCC ONE and Mitchell Connect estimating software is highly preferred. This is an excellent opportunity for a motivated professional to join DePaula Collision Center offering competitive compensation, a consistent Monday–Friday schedule, and a comprehensive benefits package.

Requirements

Current New York Independent Adjuster (IA) license — required.
Experience using CCC ONE and Mitchell Connect estimating software.
Previous experience in collision repair estimating or an automotive body shop environment.
Strong understanding of collision repair procedures, vehicle damage assessment, labor operations, and parts requirements.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple repair orders and prioritize tasks in a fast-paced environment.
Professional demeanor and commitment to customer satisfaction.

Nice To Haves

Dealership collision center experience.
Knowledge of insurance claims, supplements, and insurance company repair procedures.
Familiarity with OEM repair procedures and manufacturer-specific requirements.
I-CAR training or other relevant collision repair certifications.

Responsibilities

Inspect damaged vehicles and accurately assess the scope of collision repairs.
Prepare detailed repair estimates using industry-standard estimating software.
Document vehicle damage with photographs, notes, and supporting information.
Communicate with insurance companies and adjusters regarding repair estimates, supplements, approvals, and claim requirements.
Identify additional damage during the repair process and prepare supplemental estimates to ensure all necessary repairs are properly documented and authorized.
Work closely with body technicians, painters, parts personnel, and management to coordinate repair plans and maintain efficient workflow.
Communicate professionally with customers regarding repair procedures, insurance coverage, estimates, and repair timelines.
Review repair orders for accuracy, completeness, and proper documentation.
Follow manufacturer repair procedures, industry standards, and applicable safety requirements.
Help maintain efficient cycle times, quality repairs, and a high level of customer satisfaction.
Maintain compliance with dealership policies, insurance requirements, and applicable New York regulations.