Collision Center Estimator

Hendrick Automotive Group

16h•Onsite

About The Position

The Collision Center Estimator identifies and documents necessary vehicle body repair work for customers and schedules that work. The role involves inspecting customer vehicles, working with customers and Collision Center Technicians to identify required repairs, preparing and explaining itemized estimates, and offering additional services and repairs. Duties are generally performed in the Collision Center area, with frequent movement around the body repair shop and regular interaction with customers, the Collision Center Manager, Collision Center Technicians, and other Company personnel. This position has no direct supervisory responsibilities. Employees must follow Company policies, safety requirements, Safeguards rules, and the Company’s Core Values, and may be assigned other duties.

Requirements

High school diploma.
Three to five years of desired work experience.
Working knowledge of body repair methods.
Strong interpersonal and persuasive selling skills.
Valid driver’s license.
Intermediate knowledge of Microsoft Office products.
Ability and knowledge to use a Collision Center Management System and other software programs supporting operations.
Ability to understand and follow instructions and communicate effectively with customers, Company personnel, and insurance adjusters.
Ability to read and comprehend instructions, correspondence, and memos; present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions, handle standardized situations, and understand and follow technical manuals.
Regular and predictable attendance.

Responsibilities

Schedule appointments with customers.
Work with customers and Collision Center Technicians to identify required repair work.
Offer additional services and repairs to customers.
Calculate the cost of replacement parts and labor to restore vehicles to the condition specified by customers.
Enter itemized estimates on repair orders and explain estimates to customers.
Meet Collision Center standards for repair/order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the Company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the Company’s Core Values and comply with Company policies and procedures.
Observe applicable Federal, State, Local, and Company safety rules and regulations.
Perform other duties as assigned.