Collector - Bilingual

Kimbrell's Home Furnishings•Concord, NC

11d•Onsite

About The Position

Kimbrell’s Furniture is hiring a full-time Spanish/English bilingual Collector for its Call Center at the Concord, North Carolina facility. The role involves contacting customers about payment status, discussing customer-friendly payment options, maintaining account records, and accepting payments by phone. Some collections experience is preferred but not required; training is available for the right candidate. The position requires availability Monday through Friday between 8 a.m. and 8 p.m. and on alternating Saturdays.

Requirements

Ability to communicate verbally and in writing in Spanish and English.
Cooperative disposition and ability to work in a team setting.
Positive attitude.
Desire to learn and develop professionally.
Attention to detail and ability to reason and think quickly and effectively.
Excellent communication skills.
Availability Monday through Friday between 8 a.m. and 8 p.m. and on alternating Saturdays.

Nice To Haves

Some experience in collections is preferred, but not required.

Responsibilities

Communicate verbally and in writing in Spanish and English.
Locate and contact debtors to inquire about payment status.
Address objections to payment and suggest available customer-friendly payment options.
Regularly update account status and databases.
Use software to record detailed notes about customer conversations and outcomes.
Accept payments over the phone by credit card.
Perform other duties that may be added or changed according to departmental operational needs.