Bilingual Collector

Del Sol Furniture & Mattress • Phoenix, AZ

7d • Onsite

About The Position

Del Sol Furniture is hiring a bilingual collector for its in-house furniture financing operation. The collector works with the company’s own customers and accounts, seeking workable payment solutions while maintaining customer relationships. The role involves contacting customers with past-due accounts, negotiating payment arrangements, documenting account activity, and meeting collection and follow-up targets. The position is based in person at the Phoenix office.

The schedule is five days and 40 hours per week, with Saturday included. The collections team operates Monday through Saturday between 8:00 AM and 8:00 PM Arizona time. Shifts are eight hours plus a one-hour lunch and may be scheduled within that operating window. Examples include 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, and 11:00 AM–8:00 PM.

The pay is $18–$24 per hour, based on experience, plus monthly commission on dollars collected. Del Sol Furniture is a locally owned, family-operated Phoenix business established in 1997, with four stores in the Valley. The collector joins a small collections team and receives direct support from the collections manager.

Requirements

• Fluency in English and Spanish; both languages are used every day.
• At least one year of experience in collections, accounts receivable, loan servicing, or another role involving payment conversations.
• A track record of meeting targets; applicants are asked to provide their numbers.
• Ability to negotiate firmly without being aggressive.
• Persistence and resilience.
• Strong documentation habits.
• Comfort learning new software; training on company systems is provided.

Responsibilities

• Call customers with past-due accounts in English and Spanish and negotiate payment arrangements.
• Follow company policy and applicable state and federal consumer lending rules.
• Accurately document conversations and payment agreements in the company system.
• Work with credit and customer service teams to resolve account issues before they become delinquent.
• Meet or exceed monthly collection, call-volume, and follow-up goals.
• Handle upset customers with composure and professionalism.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid vacation, holidays, and sick time
• Employee discount
• Paid training
• Monthly commission based on dollars collected
• Opportunity for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed