Bilingual Debt Collector - Clearwater, FL

D & A Services, LLC•Clearwater, FL

2d•$18 - $23

About The Position

D & A Services is seeking a motivated, results-driven bilingual (English and Spanish) Debt Collector to manage and collect outstanding debts, primarily by contacting Spanish-speaking consumers. The role involves discussing balances, negotiating payment plans and alternative repayment resolutions, and working toward collection goals while maintaining professional relationships with debtors. The Debt Collector must follow relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), and maintain accurate records of communications, arrangements, and settlements. The role also includes researching debtors’ financial situations and payment histories, resolving inquiries and disputes, reporting on collection activity and performance, reviewing processes for quality and compliance, and collaborating with management on complex cases. The position calls for professional, empathetic customer service in both English and Spanish.

Requirements

High school diploma or equivalent.
Fluency in English and Spanish, including speaking, reading, and writing both languages.
Proven debt collection experience in a third-party environment and a strong record of meeting collection targets.
Solid understanding of debt collection laws, regulations, and best practices, including the FDCPA.
Excellent verbal and written communication skills and the ability to negotiate effectively and handle difficult conversations professionally.
Strong organizational and time-management skills to manage multiple accounts and prioritize collection activities.
Ability to analyze financial information and develop appropriate collection strategies.
Ability to build and maintain professional relationships with debtors while achieving successful recovery.
Proficiency with debt collection software, Microsoft Office, and customer relationship management (CRM) tools.
High integrity, discretion, and ethical standards.
Strong problem-solving skills, resilience, and composure in challenging or confrontational situations.

Responsibilities

Manage and collect outstanding debts by making phone calls to Spanish-speaking consumers.
Contact debtors to discuss outstanding balances, negotiate payment plans, and offer alternative repayment resolutions.
Conduct collection activities in compliance with applicable laws and regulations, including the FDCPA.
Maintain accurate, up-to-date records of communications, collection activity, payment arrangements, and settlements.
Research debtors’ financial situations, payment histories, and credit records to develop appropriate collection strategies.
Respond to debtor inquiries and disputes promptly and professionally, working toward satisfactory resolutions.
Prepare regular reports on outstanding balances, volatility, payment trends, collection performance, and recovery rates.
Review debt collection processes and follow compliance requirements to improve efficiency and effectiveness.
Collaborate with management to resolve complex debt collection cases.
Provide professional and empathetic customer service to English- and Spanish-speaking debtors.