Debt Collector - Clearwater, FL

D & A Services, LLC•Clearwater, FL

2d•$18 - $23

About The Position

D & A Services is seeking a highly motivated, results-driven Debt Collector to manage and collect outstanding debts from clients or customers. The role involves contacting debtors, discussing balances, negotiating payment plans and alternative repayment resolutions, and working toward collection goals while maintaining professional relationships. The position requires compliance with applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA). Debt Collectors document communications and collection activity, research debtors’ financial situations and payment histories, resolve inquiries and disputes, prepare reports on collection activity and performance, review processes for quality and compliance, and collaborate with management on complex cases. The role also emphasizes prompt, empathetic customer service and professionalism when handling challenging conversations. The position is located in Clearwater, Florida. The stated schedule has no evenings or weekends. Pay is $17–$23 per hour, with an uncapped bonus structure. The employer describes a benefits package and casual dress code.

Requirements

High school diploma or equivalent.
Proven experience as a Debt Collector in a third-party environment, with a strong track record of meeting collection targets.
Solid understanding of debt collection laws, regulations, and best practices, including the FDCPA.
Excellent verbal and written communication skills, including the ability to negotiate effectively and handle difficult conversations professionally.
Strong organizational and time-management skills to manage multiple accounts and prioritize collection activities.
Ability to analyze financial information and develop appropriate collection strategies.
Demonstrated ability to build and maintain professional relationships with debtors while achieving debt recovery.
Proficiency with debt collection software, MS Office, and customer relationship management (CRM) tools.
High level of integrity, discretion, and ethical standards.
Strong problem-solving skills, resilience, and composure in challenging or confrontational situations.

Responsibilities

Manage and collect outstanding debts by making phone calls.
Contact debtors to discuss balances, negotiate payment plans, and offer alternative repayment resolutions.
Comply with applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
Maintain accurate, up-to-date records of communications and collection activities, including payment arrangements and settlements.
Research debtors’ financial situations, payment histories, and credit records to inform collection strategies.
Respond to debtor inquiries and disputes promptly and professionally, working toward satisfactory resolutions while protecting the organization’s interests.
Prepare regular reports on outstanding balances, volatility, payment trends, collection performance, and recovery rates.
Review debt collection processes and compliance requirements to improve efficiency and effectiveness.
Collaborate with management to resolve complex debt collection cases.
Provide prompt, professional, and empathetic customer service to debtors.