Commercial Debt Collector

Coface

7d•Hybrid

About The Position

The Commercial Debt Collector manages assigned domestic and international business-to-business debt collection cases for Thailand, aiming to maximize recovery while protecting client relationships and Coface’s reputation. The role conducts amicable collection, coordinates legal or external recovery when required, maintains accurate case records, and works with clients, debtors, partners, and Coface entities to achieve timely, compliant, and commercially sound outcomes. The role manages a portfolio of collection files, contacts business debtors, investigates non-payment and commercial disputes, negotiates payment arrangements within delegated authority, and follows up on commitments. It reviews case documents and commercial or financial information to assess recovery prospects, keeps clients informed, coordinates lawyers and external or international partners, and escalates cases and risks as appropriate. It also supports accurate invoicing, fees, remittances, reconciliations, case reporting, operational quality, and compliance with applicable laws and internal standards. The position follows a hybrid working model after the first month. The company describes its office as central and modern and offers annual training budgets, language and e-learning platforms, a dedicated development program, and local and international career opportunities.

Requirements

At least 2–4 years of relevant experience in commercial debt collection (B2B), business receivables recovery, credit control, claims, or legal recovery, including demonstrable exposure to collecting overdue commercial debts.
Demonstrated ability to negotiate payments and manage difficult or sensitive conversations professionally.
Working understanding of commercial contracts, invoices, statements of account, delivery or acceptance evidence, and basic financial information.
Working knowledge of legal processes relevant to commercial debt recovery.
Ability to manage a portfolio systematically, prioritize cases, meet deadlines, and work independently within agreed procedures and delegated authority.
Strong written and verbal communication skills with clients, debtors, partners, and internal stakeholders.
Sound judgement, persistence, attention to detail, and a results-oriented approach.
Fluent Thai and proficient written and spoken English to communicate with overseas clients, Coface entities, and collection partners.
Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel, and ability to maintain accurate records in collection systems.

Nice To Haves

Bachelor’s degree or diploma in Business, Finance, Accounting, Law, or a related discipline, or equivalent relevant professional experience.

Responsibilities

Manage an assigned portfolio of collection files and take timely action in line with Coface procedures, delegated authority, and service standards.
Contact business debtors, understand reasons for non-payment, clarify commercial disputes, negotiate payment arrangements within delegated authority, and follow up on commitments.
Review commercial documents and available case, financial, and commercial information to assess recovery prospects, plan recovery approaches, and escalate material concerns.
Communicate professionally with clients and provide timely updates on case progress, prospects, actions, and outcomes.
Coordinate cases handled by lawyers, external collection partners, foreign Coface entities, and other service providers, including cases involving overseas business debtors.
Assess when amicable collection should be escalated for legal or other recovery action; discuss proposed actions with the supervisor, obtain required approval before instructing lawyers or committing costs, and prepare supporting documentation.
Record material actions, correspondence, commitments, costs, and recoveries accurately and promptly in Debt Collection systems.
Provide complete and reliable case information to support accurate invoicing, fee calculation, remittance, and reconciliation.
Handle complaints, commercial disputes, and sensitive debtor interactions professionally; seek supporting information and escalate unresolved disputes and legal, compliance, reputational, or operational risks.
Contribute to recovery results, timely case progression, client service, and operational quality through disciplined case management and continuous improvement.
Prepare case-status and collection-performance reports for management review.
Collaborate with Sales, Account Management, Legal, Finance, Claims, and international Debt Collection colleagues.
Comply with applicable laws, regulations, data-protection requirements, internal policies, and Coface standards.