Bilingual Collector

Del Sol Furniture & Mattress•Phoenix, AZ

8d•$18 - $24•Onsite

About The Position

Del Sol Furniture is hiring a full-time, in-house Bilingual Collector to work with the company’s own furniture-financing customers in person at its Phoenix office. The role focuses on finding workable payment solutions for customers with past-due accounts while maintaining respectful customer relationships. Compensation is $18–$24 per hour, based on experience, plus monthly commission on dollars collected. The collections team works Monday through Saturday, between 8:00 AM and 8:00 PM Arizona time. Employees work five days and 40 hours per week, with Saturdays included. Shifts are eight working hours plus a one-hour lunch and may be scheduled within the stated hours. The collector works with an assigned portfolio and receives direct support from the collections manager.

Requirements

Fluency in both English and Spanish; both languages are used every day.
At least one year of experience in collections, accounts receivable, loan servicing, or another role involving payment conversations.
A track record of meeting targets.
Ability to negotiate firmly without being aggressive.
Persistence, resilience, and strong documentation habits.
Comfort learning new software.

Responsibilities

Call customers with past-due accounts in English and Spanish and arrange payments that customers can maintain.
Follow company policy and applicable state and federal consumer lending rules.
Accurately document conversations and payment agreements in the company system.
Work with credit and customer service teams to resolve account issues before they become delinquent.
Meet or exceed monthly collection, call-volume, and follow-up goals.
Handle upset customers with composure and professionalism.