Collector

Yes Communities • Jacksonville, FL

2d

About The Position

The Collector is responsible for collecting payments, following up on delinquencies, and coordinating payments for rent, utilities, and fees. Collection efforts may include cold calling, visiting residents, and using text messages and email to address overdue accounts. The role also handles office tasks such as preparing correspondence, answering phones, and greeting customers.

The Collector reports to the Community Manager and provides administrative and backup support to the community team. The position requires following Fair Housing requirements and proper collection practices.

Requirements

• Excellent oral and written communication skills.
• Self-motivated and independent, with the ability to work with minimal supervision.
• Strong attention to detail.
• Strong conflict-resolution and time-management skills.
• Computer skills, including Microsoft Office software products.
• Ability to work some evening and/or weekend hours.
• Valid in-state driver’s license.
• Proficiency in Microsoft Office and industry-specific software products.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous collections experience is preferred.

Responsibilities

• Collect, process, and document collection efforts and payments from residents, and assist residents with electronic payment setup.
• Answer phones and greet customers courteously and professionally.
• Prepare and hand-deliver correspondence, including collection notices, as directed by management.
• Maintain office files and equipment and provide administrative support as needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow Fair Housing requirements and proper collection practices.
• Perform additional duties assigned by management, which may change.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed