Collector/Sr. Collector

New Mexico Gas Company•Albuquerque, NM

1d•$43,040 - $60,900•Onsite

About The Position

The Collector/Senior Collector collects on past-due accounts, manages disconnections for non-payment, negotiates payment arrangements, and interacts with customers. The role involves field work and driving or walking assigned routes to contact customers at their properties. The Collector position pays $43,040 to $53,800, and the Senior Collector position pays $48,720 to $60,900. Pay is based on the successful candidate’s skills, experience, and education.

Requirements

High school diploma or GED.
Collector: 1 year of work experience related to the duties and responsibilities, such as customer service or loss prevention.
Senior Collector: 3 years of experience.
Valid driver’s license with an acceptable driving record, which must be maintained.

Nice To Haves

Utility customer service, collections, and/or natural gas plumbing experience.
Experience working with hand tools.
Field work experience.

Responsibilities

Drive or walk assigned routes to contact customers at their properties and collect past-due payments or disconnect gas service on delinquent accounts; accurately read meter indexes and complete associated paperwork.
Coordinate property access with police, the utility service department, and/or animal control in dangerous or threatening situations.
Deliver notices, actively manage disconnections for non-payment, and assist in preparing customer notices.
Manage payments received and complete paperwork to ensure payments are properly credited to customer accounts.
Answer and respond to phone calls, emails, and other correspondence, and process service orders related to credit and collections issues.