Collector

Utah First Credit Union • Salt Lake City, UT

5d • Onsite

About The Position

Utah First Credit Union is hiring a Collector to work with members whose accounts are delinquent, over the limit, or otherwise need attention. The role focuses on helping members understand their options, finding reasonable solutions, and bringing accounts back into good standing whenever possible, while protecting the Credit Union.

The Collector contacts members about delinquent accounts, over-the-limit accounts, and returned checks; discusses mutually beneficial solutions; and provides professional telephone service by explaining the Credit Union's position and answering questions. The role also includes counseling members about financial needs and goals as they relate to collection activity, educating them about options to protect or rebuild credit, escalating accounts for further recovery or legal action when needed, and keeping accurate records of communications, payment arrangements, and collection activity.

This is a full-time position of 40 hours per week, Monday through Friday from 8:30 AM to 5:30 PM, with some Saturdays. The position is based at Utah First Credit Union's Corporate Office in Downtown Salt Lake City. Starting pay is $21 per hour, depending on experience.

Requirements

• Previous collections experience with a full-service credit union or bank.
• Knowledge of financial institution loan services, policies, and procedures.
• Strong verbal communication, negotiation, and problem-solving skills.
• Excellent attention to detail and consistent follow-through.
• High school diploma or equivalent.
• Must be at least 18 years old.

Responsibilities

• Contact members regarding delinquent accounts, over-the-limit accounts, and returned checks.
• Work with members to identify mutually beneficial solutions and bring accounts current or into good standing.
• Provide professional telephone service, clearly explain the Credit Union's position, and answer member questions.
• Counsel members about their financial needs and goals as they relate to collection activity.
• Educate members about options that may help them protect, rebuild, or reestablish their credit.
• Escalate accounts for additional recovery or legal action when other resolution efforts are unsuccessful.
• Keep accurate records of member communication, payment arrangements, and collection activity.

Benefits

• Health insurance.
• Four weeks of paid parental leave for the birth of a child.
• Eight weeks of paid pregnancy-related medical leave.
• 15 PTO days plus 12 paid holidays.
• Tuition reimbursement of up to $2,500 each year.
• 401(k) plan.
• Ongoing training and growth opportunities.
• Company events and traditions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED