Collector

Consumers Credit Union•Kalamazoo, MI

About The Position

Consumers Credit Union is hiring a Collector to support the Collection department in managing its consumer lending and mortgage portfolio. The role involves acting on delinquent accounts and collecting payments and/or collateral while providing superior member service to enhance member relationships. The Collector meets goals assigned by the Collection Manager, makes collection calls, documents accounts, counsels delinquent members, and makes on-site field calls as needed. The role also requires compliance with servicing guidelines for delinquent mortgages, knowledge of Consumers products and services, and protection of member confidentiality. The team is described as collaborative, with a high level of camaraderie.

Requirements

Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections.
Good analytical judgment and creative problem-solving capabilities.
Excellent written and verbal communication skills.
Strong listening and empathy skills.
Attention to detail.
Knowledge of current technology and ability to navigate multiple software environments.
Understanding of credit union history, philosophy, culture, values, and vision.
Understanding of Consumers rules, regulations, and operating policies and procedures.
High school graduate or equivalent.

Responsibilities

Meet assigned goals as determined by the Collection Manager.
Make collection calls to delinquent consumer, business, and real estate members.
Place collection notes on all delinquent accounts called.
Counsel delinquent members regarding their debts.
Make on-site field calls as needed.
Comply with all servicing guidelines for delinquent mortgages.
Assist in any area as directed by the supervisor.
Demonstrate knowledge of all Consumers products and services.
Uphold member confidentiality.

Benefits

Health insurance with low doctor copays and a low deductible for major medical.
Dental insurance.
Vision insurance.
401(k) plan with a 100 percent match up to the first 10 percent of contribution after 60 days of employment.
Generous paid time off.
Paid gym memberships.
In-house training.
Wellness programs.
Life coaches.
Tuition reimbursement.
Loan discounts.