Collector I

Kapitus•Arlington, VA

1d•$33,400 - $51,500

About The Position

Kapitus is seeking a diligent Collector I to join its Operations team. Reporting to the Collections Operations Team Manager, this role collects on defaulted accounts owed to the company and works with the team to meet monthly targets. The Collector I establishes repayment behaviors with customers, negotiates payment plans, maintains account records, and resolves past-due accounts while adhering to legal and compliance requirements, including the Fair Debt Collection Practices Act. The role also supports operational effectiveness and customer experience by identifying opportunities to improve collections and recovery platforms, systems, and tools. Remote candidates may be considered if they reside in a state where Kapitus or a subsidiary has an established physical presence.

Requirements

At least 2 years of Collections, Recovery, or Sales experience.
Call Center experience.
Strong written and verbal communication skills.
Experience contributing to policies and procedures.
Experience achieving metric and quality performance.
High school diploma or GED.

Responsibilities

Provide tools, strategies, and best-in-class service to establish repayment behaviors with customers.
Develop and negotiate payment plans while adhering to legal regulations and compliance requirements.
Maintain detailed records of customer communications, agreed payment plans, and amounts paid.
Perform maintenance, research, and resolution on past-due accounts.
Ensure appropriate written correspondence is generated and sent to customers.
Access database information, review credit reports, and locate other publicly available records in adherence to the Fair Debt Collection Practices Act.
Meet department KPIs for customer calls and payment arrangements while satisfying quality guidelines.
Identify and recommend improvements to collections and recovery platforms, systems, and tools to support operational effectiveness, improve customer experience, and keep pace with technology.

Benefits

Competitive base salary of $33,400–$51,500, with final salary dependent on factors including geographic location, skills, and experience.
Monthly Operations Incentive Plan.
Medical, dental, and employer-paid vision plans through UnitedHealthcare, with multiple coverage levels.
UnitedHealthcare perks including Sweat Equity, a Calm App subscription, UHC rewards, Real Appeal, and Quit For Life.
Flexible Spending Account for eligible medical, dental, vision, pharmacy, or dependent-care expenses.
Lifestyle Spending Account for eligible physical, mental, and financial well-being expenses.
Company-paid basic short-term and long-term disability insurance and vision insurance.
Voluntary supplemental life insurance and enhanced short- and long-term disability coverage through Mutual of Omaha.
Optional Colonial Accident and Hospitalization insurance.
Company-paid maternity and parental leave beyond state-mandated policies.
Pre-tax commuter benefits for parking and commuting expenses.
LifeBalance membership discounts for outdoor activities, arts, health, and fitness.
Pet and car insurance discounts.
LegalShield financial services.
Relaxation and stress-management tools.
Plum Benefits discounts on shows, travel, car rentals, and more.
Tuition reimbursement of up to $5,000 annually, plus relevant conferences and career development events through the Kapitus Academy LSA plan.
Reimbursement for work-related travel.
Paid time off and sick time.
401(k) plan through Fidelity, with a 25% company match on employee contributions up to 6% of annual salary.