Specimen Collector I

Aegis Sciences Corporation•Laconia, NH

About The Position

The Specimen Collector collects biological specimens at client sites for scientific testing. The role maintains the integrity of the collection process, keeps records for reporting, obtains initial insurance verification for billing, and packages specimens for shipment. The position works Monday through Friday from 8:00 AM to 3:30 PM, with a 30-minute lunch break, up to 35 hours per week.

Requirements

High school diploma or GED.
Ability to work in a fast-paced environment while maintaining a focus on quality and strict confidentiality.
Excellent customer service skills and a positive approach to patient interactions.
Excellent written and verbal communication skills.
Ability to manage multiple tasks without sacrificing quality, attention to detail, and ability to interact with staff at all levels.
Basic computer knowledge, including sending, receiving, and monitoring email; basic website navigation and entering website addresses; maintaining usernames and passwords and understanding the importance of credentials; basic understanding of computer ports such as USB for signature pads and printers; knowledge of saving or deleting files and folders; and understanding the necessity of security measures.
Ability to type at least 40 words per minute.
Experience and understanding of the Windows operating system.

Nice To Haves

Experience in the healthcare or medical field.
Experience with tablets and use of a stylus.

Responsibilities

Foster open communication between the client and Aegis Sales Management.
Follow standard operating procedures (SOPs) for sample collection.
Maintain the integrity of each chain of custody and sample, including ensuring sufficient sample volumes and proper labeling and sealing.
Ensure sample requisitions are complete and accurate.
Use Electronic Lab Requisitions (ELR) “FLUID” for sample submissions.
Answer client and patient questions about Aegis policies.
Complete and maintain required compliance training, including HIPAA training and annual lease agreements where required.
Comply with applicable safety requirements, including use of personal protective equipment (PPE).
Order supplies and manage the budget with the Regional Sales Manager (RSM) and Area Sales Manager (ASM) as required.
Verify insurance information through Passport as needed.
Request or collect patient payment where applicable.
Maintain regular communication with the Regional Sales Manager and Area Sales Manager.
Support the ASM and RSM in marketing and sales objectives related to sample collection.
Maintain an excellent working knowledge of Aegis testing services.
Represent Aegis professionally and positively, with a can-do attitude.
Participate in process improvements, including process definition, measurement analysis, and implementation of controls.
Participate in proactive team efforts to achieve departmental and company goals.
Provide leadership to others through example and sharing knowledge and skills.
Perform other duties as required and assigned.