Collector I

Center Parc Credit Union•Atlanta, GA

3d•$20 - $24

About The Position

The Collector I at Center Parc Credit Union helps members work through financial challenges and achieve positive account resolutions. The position uses consumer credit and collections practices to manage accounts in early to moderate delinquency and resolve basic discrepancies, while providing exceptional member service and supporting the credit union’s mission of helping members achieve financial success. The role handles incoming member and internal-stakeholder calls, makes outbound calls regarding past-due accounts, offers available options and payment arrangements within policy, documents collection activity, researches payment-history disputes, routes credit-reporting issues to the appropriate resource, sends delinquency communications, and applies payments. The Collector I follows applicable collections, credit-reporting, BSA/AML, and OFAC requirements and works under the direction of the Collections Manager. This is a full-time, non-exempt hourly position with no direct reports.

Requirements

Knowledge normally gained through a high school diploma or equivalent.
At least 1 year of relevant customer-service work experience.
At least 1 year of collections-related work experience.
Technical competence with Microsoft Office products.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Bachelor’s degree in business administration, finance, accounting, or a related field; alternatively, 2 additional years of relevant work experience in lieu of the degree.
3 years of collections work experience at a credit union.
Experience with Symitar, Elle, Temenos, or other collections or financial-services software applications.

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, and Go Forth and Conquer.
Receive incoming calls from members and internal stakeholders and work with callers to resolve accounts.
Transfer calls to appropriate collections personnel when required by established protocols.
Work collection queues and make outbound calls to resolve past-due accounts and arrange payments.
Document conversations, contacts, and contact attempts concerning delinquent accounts in the system of record.
Offer members available options, within policy and procedures, to bring accounts current and reduce the likelihood of continued delinquency.
Comply with the Fair Credit Reporting Act, Fair Debt Collection Practices Act, and other applicable federal, state, and local laws and regulations governing collections.
Gather information about credit-reporting disputes or updates and route them to the appropriate department resource.
Research payment-history disputes accurately and promptly.
Under the Collections Manager’s direction and according to established procedures, send letters attempting to resolve delinquent accounts.
Promptly apply payments when received.
Demonstrate customer focus and a positive customer-service demeanor.
Handle multiple tasks simultaneously while meeting established deadlines.
Comply with applicable BSA/AML and OFAC requirements.
Perform other duties as assigned.