Collector I (Hybrid)

GECU Federal Credit Union•El Paso, TX

10d•Remote

About The Position

The Collector I is responsible for collecting delinquent loan accounts, assessing each member’s circumstances, and offering alternatives to bring loans current. The role works assigned delinquency queues, contacts members to identify reasons for delinquency and arrange solutions, and provides financial counseling intended to limit credit union losses. It also includes identifying relevant credit union products and services, maintaining account lockouts, skip tracing members or collateral, and recommending appropriate action on uncollectible loans. The position responds to member inquiries and maintains compliance with applicable credit union policies, procedures, and regulations. This job family has two levels. The posting also describes Level II knowledge and qualifications, including collection-related legal and software knowledge, communication and judgment skills, and a high school diploma or equivalent with at least three years of collection experience or equivalent job-related duties. The position requires working from home, with possible onsite onboarding and training. Availability is required Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 12:15 p.m. on a rotating schedule to meet membership and departmental needs. Providing respectful, courteous service to members and coworkers is the position’s primary responsibility.

Requirements

High school diploma or equivalent.
For Level II: minimum of three years of collection experience or equivalent job-related duties.
For Level II: working knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act.
For Level II: general knowledge of bankruptcy laws and repossession laws.
For Level II: knowledge of collection software programs and tools used for daily duties.
For Level II: knowledge of PCs, PC applications, and 10-key.
Good oral and written communication skills.
Ability to exercise good judgment and show patience and understanding regarding members’ financial difficulties.
Ability to work with difficult, irate, and problem members.
Ability to work under pressure and stay organized to complete daily work effectively.
Ability to create efficient procedures to improve productivity and reduce credit union losses.
Positive attitude, coachability, competitiveness, and ability to work as a team player.
Ability to meet the stated availability requirements, including a rotating Saturday schedule.
Ability to sit for most of the day; lift up to 10 pounds; bend occasionally; and twist and reach above and below shoulder level frequently.

Responsibilities

Analyze delinquent loans and determine an appropriate approach to collect payment and bring loans current.
Work assigned collection queues in a timely manner.
Contact members to determine the reason for delinquency, identify problems, and arrange solutions for delinquent loans.
Provide financial counseling to members to help limit credit union losses.
Recognize and recommend credit union loans and related products or services that may improve members’ financial positions.
Place and maintain account lockouts due to delinquent loans.
Skip trace accounts to help locate members or collateral.
Prepare and recommend uncollectible loans for collateral inspection, repossession, demand, or charge-off.
Input loan applications and referrals for approval or denial.
Respond to telephone inquiries concerning delinquent loans, unusual situations, problem accounts, and payment postings.
Maintain and understand compliance with GECU policies, procedures, and applicable regulations, including BSA, AML, MIP, and OFAC requirements.
Perform other duties as assigned or required in connection with general credit union operations.
Treat members and coworkers with respect and courtesy, in person or by telephone.