Collections Supervisor

Regional Finance (Regional Management Corp.) • Plano, TX

7d

About The Position

The Supervisor of Centralized Collections is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department. The role involves training and developing staff, monitoring performance, improving processes, supporting strategic initiatives, conducting account audits, resolving escalations and employee issues, and coordinating team scheduling.

Requirements

• At least 1 year of experience in a leadership or management role.
• At least 3 years of previous collections experience.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.
• Must pass pre-employment screening.
• Strong interpersonal and presentation skills.
• Excellent verbal and written communication skills.
• High level of integrity.
• Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout the organization.

Nice To Haves

• Previous experience in the consumer finance industry.

Responsibilities

• Train and develop staff members of the Centralized Collections team.
• Monitor departmental metrics to ensure performance standards are met.
• Recommend and implement process improvements when needed.
• Work with senior leadership to implement strategic initiatives.
• Conduct account audits and communicate results to team members.
• Facilitate escalation resolutions with Regional customers and team members.
• Resolve employee issues where necessary.
• Facilitate scheduling to ensure proper coverage.
• Perform other duties as assigned by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED