Contract to Perm Collections Specialist (Remote)

Naviga•Chicago, IL

8h•Remote

About The Position

This is a temp-to-hire opportunity with a leading global business law firm for a detail-oriented professional to join its collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, the Collections Specialist supports financial and administrative functions, including client onboarding, payment processing, and financial reporting. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. The role offers the potential to convert to a permanent position. The employer is described as a prestigious law firm headquartered in Chicago and London, with more than 3,600 lawyers worldwide. The firm emphasizes collaboration, high standards, and professional growth, and operates in a fast-paced environment that values problem-solving and innovation.

Requirements

At least 5 years of experience in a professional accounting role, specifically in collections, accounts receivable, or financial administration.
Previous experience working in a law firm environment.
At least a high school diploma or GED.
Intermediate-level skills in Microsoft Word and Excel.
Experience with Aderant and Chrome River.
Effective verbal and written communication skills when interacting with staff, attorneys, and clients.
Ability to work in a fast-paced, deadline-driven environment and manage multiple tasks efficiently.
Accuracy, professional persistence, and ability to handle client objections effectively.
Understanding of law firm collections and accounts receivable processes.

Nice To Haves

Associate’s degree preferred.
Experience with Workday, PayPal, and ARCS.

Responsibilities

Assist with gathering financial documents and setting up new client profiles while following procedures.
Process credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
Run and analyze reports on outstanding balances and collections activity to provide management insights.
Prepare and submit documentation in Chrome River to process client overpayment refunds.
Complete and process vendor forms in accordance with company policies.
Provide general assistance to collections managers and communicate with clients and vendors.