Collections Specialist (Contract)
About The Position
At CooperVision, a business unit of CooperCompanies, the Collections Specialist performs transactional collections activities, including contacting customers for payment, resolving basic disputes, and updating account information. The role assists with aging report reviews, supports audits, and provides customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools. This position requires full-time onsite work five days per week in Victor, New York. It is not eligible for relocation assistance or employer-sponsored work authorization now or in the future. The starting base pay is $22.90 to $30.27 per hour; compensation may include cost-of-living adjustments and may change. The position may also be eligible for other types of compensation and benefits.
Requirements
- 0–2 years of accounts receivable or collections experience; described as an entry-level role.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with ERP systems.
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and customer service skills.
- Ability to work in a fast-paced Global Business Services environment.
- Proficiency in Microsoft Excel and ERP systems.
- Must be authorized to work in the United States permanently and on an ongoing basis without future sponsorship.
Nice To Haves
- Associate’s degree in Accounting, Business, or equivalent experience is preferred.
- Experience with Oracle or Microsoft Dynamics ERP systems is preferred.
Responsibilities
- Contact customers regarding past-due invoices and accurately document collection efforts.
- Assist in resolving basic billing disputes and escalate complex issues to the Supervisor.
- Monitor assigned accounts, review aging reports, and follow up on overdue balances.
- Respond to customer inquiries promptly and professionally and maintain positive customer relationships.
- Identify opportunities to streamline workflows, enhance automation, and improve collections-process efficiency, leveraging GBS best practices.
- Perform additional responsibilities as assigned by the Collections Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
