Collections Specialist
About The Position
At CooperVision, a business unit of CooperCompanies, the Collections Specialist performs transactional collections activities, including contacting customers for payment, resolving basic disputes, and updating account information. The role assists with aging report reviews, supports audits, and provides customer service to internal and external stakeholders. Success requires attention to detail, strong organizational skills, and proficiency with ERP systems and Microsoft Office tools. This position is full-time and requires working onsite five days per week in Victor, New York. It is not eligible for relocation assistance or employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States permanently and without future sponsorship.
Requirements
- 0–2 years of accounts receivable or collections experience; the role is entry-level.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with ERP systems; proficiency with ERP systems is required, with Oracle or Microsoft Dynamics preferred.
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time-management skills.
- Effective communication and customer service skills.
- Ability to work in a fast-paced Global Business Services environment.
Nice To Haves
- Associate’s degree in Accounting or Business, or equivalent experience (preferred).
- Experience with Oracle or Microsoft Dynamics ERP systems.
Responsibilities
- Contact customers regarding past-due invoices and accurately document collection efforts.
- Assist in resolving basic billing disputes and escalate complex issues to the Supervisor.
- Monitor assigned accounts, review aging reports, and follow up on overdue balances.
- Respond promptly and professionally to inquiries and maintain positive customer relationships.
- Identify opportunities to streamline workflows, enhance automation, and improve collections-process efficiency, leveraging GBS best practices.
- Perform additional responsibilities as assigned by the Collections Supervisor.
- Assist with audits and update account information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
