Collections Specialist

Airgas•Independence, OH

1d•Hybrid

About The Position

The Collections Specialist protects Airgas's North Division assets by maintaining a healthy accounts receivable portfolio and researching and resolving account issues to minimize bad-debt write-offs. The role manages and reconciles an account portfolio, prioritizes collection efforts, identifies accounts at risk of delinquency, resolves past-due invoices and other customer account issues, and negotiates payment settlements when necessary. The specialist collaborates with Cash Applications, Dispute Management, and Special Handling teams to address unpaid cash, non-payment issues, and customer disputes. The role also initiates reviews and recommendations for final demand notices and outside collections with Field Sales and Collection management, and maintains professional relationships with branch managers, account managers, and area sales managers, informing regional managers of issues when appropriate. Airgas expects the role to support a diverse, inclusive, and respectful workplace and deliver world-class service that exceeds customer expectations and builds brand loyalty.

Requirements

High school diploma or GED.
Excellent oral and written communication and interpersonal skills, with the ability to adapt communication style to different customer situations.
Positive attitude, willingness to learn, and ability to collaborate effectively within a team.
Customer-focused behavior, including building positive relationships and understanding customer needs.
Ability to handle challenging situations diplomatically and professionally.
Strong analytical and problem-solving skills, including the ability to make independent decisions and escalate issues when necessary.
Proficiency in Google Suite applications and/or Microsoft Office, including Word and Excel.

Nice To Haves

SAP experience.
Associate's or bachelor's degree.

Responsibilities

Protect North Division assets by maintaining a healthy accounts receivable portfolio and helping minimize bad-debt write-offs.
Manage and reconcile an account portfolio, prioritize collection efforts, and identify accounts at risk of delinquency.
Resolve customer account issues, including past-due invoices, and negotiate payment settlements as necessary.
Assist in resolving non-payment issues.
Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes.
Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.
Maintain professional relationships with branch managers, account managers, and area sales managers, and inform regional managers of issues when appropriate.
Support Airgas's commitment to diversity, inclusion, respect, and world-class customer service.

Benefits

Medical, dental, and vision insurance.
Life and accidental death and dismemberment (AD&D) insurance.
Short-term and long-term disability insurance.
Employee Assistance Program (EAP).
Pre-tax commuter transportation benefit.
Paid parental leave, including up to 14 weeks of paid childbirth benefits.
Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays.
401(k) plan with company matching funds.
Tuition assistance and reimbursement.
Discounted college tuition for eligible employees’ dependents.
Airgas Scholarship Program for dependent children.
Benefits begin after 30 days of employment.