Collections Specialist

Allied USA • Pleasant Grove, UT

2d • $20 - $22 • Onsite

About The Position

We’re looking for a Collections Specialist to own an assigned book of past-due accounts from first call through resolution. You’ll work the phones and the inbox, secure payment commitments, move accounts through the collections timeline when they stall, and keep your aging notes clean enough that anyone can pick up the account and know where it stands.

Requirements

• Strong verbal and written communication.
• De-escalation and conflict resolution skills for conversations with frustrated or evasive customers.
• Negotiation skills to secure realistic payment arrangements.
• High attention to detail.
• Time management and the ability to prioritize a full book of accounts.
• Self-directed follow-up; you track your own commitments without being reminded.
• Discretion when handling customer financial and account information.

Nice To Haves

• Excel knowledge preferred but not required.
• Collections, accounts receivable, or high-volume phone experience is a plus.

Responsibilities

• Make outbound collection calls on past-due accounts within your assigned book of business.
• Manage inbound calls and email correspondence for your book, documenting all contact.
• Secure payment commitments and follow up to make sure they’re kept.
• Issue suspension and termination notices on schedule, escalating accounts through the collections timeline.
• Coordinate with internal teams and outside parties as needed to resolve accounts.
• Maintain accurate aging notes and report account status to the Collections Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed