Collections Specialist

Clickstop•Urbana, IL

1d•Hybrid

About The Position

As a Collections Specialist, you will play a key role in maintaining the financial health of the organization by managing a portfolio of outstanding accounts, primarily business-to-business (B2B), along with a smaller volume of consumer accounts. Working closely with accounting, sales, and customer service teams, the Collections Specialist builds working relationships with customer accounts payable contacts, resolves invoicing and payment discrepancies, and secures timely payment of past-due balances. This role requires a balance of persistence and professionalism, as the specialist must recover funds while preserving valuable long-term client relationships. The Collections Specialist is integral to reducing average collection period, minimizing bad debt, and supporting consistent cash flow.

Requirements

Strong verbal and written communication skills, with the ability to build relationships and communicate professionally with finance and executive-level contacts.
Excellent negotiation and problem-solving skills, with the ability to resolve collection issues while maintaining positive customer relationships.
Solid understanding of B2B invoicing and collections, including purchase orders, payment terms, remittance, deductions, and customer AP/e-invoicing processes.
Highly organized and detail-oriented, with the ability to accurately maintain financial records and prioritize a high volume of accounts based on balance, risk, and aging.
Calm, professional, and courteous under pressure, with sound judgment when handling sensitive and confidential financial information.
Proficiency with Microsoft Office Suite, particularly Excel; NetSuite experience preferred.
1–3 years of experience in commercial collections, accounts receivable, or a related finance role.
Commitment to financial integrity, operational excellence, and alignment with Clickstop's Core Values.

Nice To Haves

Consumer collections experience and knowledge of FDCPA and applicable regulations preferred.

Responsibilities

Aligning with Clickstop's Core Values to drive our culture and business forward.
Remaining respectful, calm and communicable at all times, especially in stressful situations.
Being solution oriented. Identifying where miscommunications may have taken place and working with individuals to find a best-case resolution.
Consistently performing at high levels, focusing on great results.
Owning your results as a highly motivated, self-driven finance professional.
Manage accounts receivable for primarily business accounts, monitoring aging, identifying past-due balances, and driving timely collection.
Build relationships with customer finance contacts and proactively follow up on outstanding invoices through phone, email, and written correspondence.
Navigate customer vendor portals, purchase order requirements, and invoice submission processes to prevent and resolve payment delays.
Investigate and resolve billing disputes and payment discrepancies, including short payments, unapplied cash, and deductions, in partnership with internal teams.
Negotiate payment arrangements within approved guidelines and manage consumer collections in compliance with FDCPA and applicable state regulations.
Recommend appropriate escalation of delinquent accounts, including credit holds, write-offs, third-party collections, or legal action.
Process payments, adjustments, and credits accurately while maintaining detailed collection records and account notes.
Prepare aging reports, collection forecasts, and management updates, and support month-end accounts receivable close activities.
Perform other related duties as assigned.