Collections Specialist

AIR Control Concepts•Norfolk, VA

9d•$55,000 - $65,000•Hybrid

About The Position

The Collections Specialist plays a crucial role in maintaining the financial health of the organization by driving the timely collection of outstanding invoices. This role is focused on proactive collections, including daily outreach to customers on past-due balances, persistent follow-up until payment commitments are secured, negotiating payment arrangements when appropriate, and escalating high-risk accounts before they become losses. The specialist will work closely with sales, project management, and customer service teams to resolve billing disputes that are holding up payment while maintaining positive customer relationships. By analyzing aging data and payment trends, the specialist will contribute to strategies that improve cash flow, reduce DSO, and shrink the past-due portfolio. Ultimately, this role is vital for protecting the company's cash position while preserving positive, professional relationships with our customers.

Requirements

Associate's degree in finance, accounting, or a related field.
3-5 years of B2B collections experience with a track record of reducing past-due balances.
Strong, professional communication and negotiation skills with the persistence to follow accounts through to resolution.
Ability to remain firm, tactful, and customer-focused in difficult payment conversations.
Strong understanding of accounting principles and practices.
Experience with accounting software such as Oracle, FACTS, or similar platforms.
Familiarity with financial reporting and analysis, including AR aging and DSO metrics.

Nice To Haves

Bachelor's degree in finance, accounting, or a related field.
Certification in credit and collections or a related area.

Responsibilities

Own the accounts receivable aging report, contacting every past-due account promptly and following a consistent outreach cadence until payment is received.
Make daily collection calls and send follow-up communications on outstanding invoices, securing firm payment commitments and documenting each contact.
Investigate and resolve billing discrepancies, disputes, and short payments that are delaying collection, partnering with internal teams to clear roadblocks.
Negotiate payment plans within company guidelines and monitor compliance with committed arrangements.
Identify high-risk and chronically delinquent accounts, recommend escalation steps, and prepare documentation for further action when necessary.
Track and report on collections activity, aging trends, and DSO, and contribute to strategies that reduce overdue balances.
Additional duties may be assigned as needed to support business operations; however, such duties will be reasonable, job-related, and consistent with the scope, level, and classification of the position.