Collections Specialist

Briggs Industrial Solutions•Lewisville, TX

10d•Onsite

About The Position

Collections at SitePro is about more than asking for payment. It’s about understanding the story behind an account, finding the right solution, and building relationships that make doing business easier for everyone. You’ll manage our South Texas portfolio across seven branches, partnering closely with customers, sales representatives, branch teams, and leadership. Your ability to listen, think critically, reconcile accounts, and have productive conversations will help keep our business moving forward.

Requirements

You can build rapport, handle difficult conversations professionally, and work effectively with different personalities—both inside and outside the company.
Ideally, you have B2B collections, Accounts Receivable, or account reconciliation experience.
You notice patterns, ask good questions, and are willing to dig into an account rather than simply checking a box.
You’re comfortable working in Excel, Word, and collection or CRM systems.
Willingness to learn new systems and processes.

Nice To Haves

Experience managing a sizable portfolio is a plus.
Salesforce experience is a plus.

Responsibilities

Manage B2B collections for South Texas, review aging and account activity, identify payment trends, and take thoughtful action to reduce delinquency.
Connect with customers through calls and emails, working toward approximately 15 calls and 25 total touches each day while keeping conversations professional and personable.
Research billing disputes and reconcile deductions, chargebacks, credits, and invoices to understand what’s holding up payment and find a path forward.
Partner with Sales, branch teams, and leadership on account priorities, maintain clear collection notes and reporting, and contribute ideas that make our processes stronger.