Collections Specialist

Guardian Restoration•Chicago, OH

5d•Hybrid

About The Position

Guardian Restoration Partners is seeking a Collections Specialist to manage a portfolio of customer and insurance receivables from invoice submission through payment. This role drives timely collections, maintains consistent follow-up, and ensures every account has a clear and complete activity history. The ideal candidate is organized, persistent, and comfortable navigating difficult conversations while balancing a positive customer experience with a strong focus on results.

Requirements

At least 2+ years of experience in collections, accounts receivable, customer billing, or a related field.
Strong phone and written communication skills, including confidence discussing outstanding balances with customers and insurance representatives.
Ability to manage a structured work queue and multiple follow-up deadlines.
Comfort learning and consistently using collection systems and documented processes.

Nice To Haves

Experience with insurance claims, property restoration, construction, or home services is preferred.
Experience with Albi or a similar CRM, job-management, or accounts-receivable platform is a plus.
Persistence and sound judgment when handling complex or sensitive collection conversations.
Strong organization, follow-through, and attention to detail.
A results-oriented approach with a commitment to a positive customer experience.
Consistent documentation and timely escalation of collection risks.

Responsibilities

Manage an assigned portfolio of customer and insurance receivables through payment and cash application.
Submit invoices promptly and confirm receipt with customers and insurance carriers within one to two business days.
Maintain consistent follow-up on every open account according to established collection timelines.
Contact customers, insurance carriers, and other responsible parties by phone and email to resolve outstanding balances.
Collect deductibles and other customer-responsible balances, and establish approved payment plans for self-pay or denied claims.
Investigate short payments, payment delays, and unresolved balances.
Escalate disputed accounts, settlement requests, lien deadlines, and other high-risk collection issues.
Maintain accurate account notes, key dates, payment commitments, and ownership assignments in Albi.
Track insurance and out-of-pocket balances separately and identify documentation or process gaps that may delay payment.
Coordinate with internal teams and third-party collection partners as needed.