Collections Specialist

LendingClub • Lehi, UT

13d • $18 - $25 • Hybrid

About The Position

This role is designed for individuals ready to take the next step, navigating nuanced financial situations that call for advanced communication, negotiations and critical thinking. You’ll manage complex, high-risk accounts, balancing firm decision-making with empathy, resilience, and adaptability. Bring your experience — and grow it with us.

Requirements

• 1+ year of collections and/or sales experience
• Contribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.
• Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner
• High school diploma or GED equivalent required
• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
• Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
• Be able to connect directly into your modem/router (not via wifi) ethernet cord provided
• Be comfortable trouble shooting technical issues without in-person IT support
• MUST live and work within 75 miles of the LendingClub office hiring this role.
• While working, it is expected that you are not the primary caregiver to any pets, children or elderly.
• Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset.
• Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

Responsibilities

• Work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer (about 100 -120 calls daily).
• Navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements.
• Listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resources.
• Contribute to defined KPIs and results by infusing a human element into our call model.

Benefits

• Generous paid time off
• 401(k) match up to 4% or $5,000 per year
• Wellness program with cash incentives and more!
• Onsite gym, locker room, showers and a bike room
• Public Café in the building
• Light-filled, colorful work-spaces that encourage collaboration and innovation
• Covered parking
• Basketball courts and open field for sports activities
• Healthy snacks and drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED