Contract to Perm Collections Specialist (Remote)

Naviga•Miami, FL

13h•Remote

About The Position

This is a temp-to-hire opportunity for a detail-oriented professional to join a law firm’s collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, the Collections Specialist supports financial and administrative functions, including client onboarding, payment processing, financial reporting, refund processing, and vendor management. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. EST. The role may convert to a permanent position.

Requirements

At least 5 years of experience in a professional accounting role, specifically in collections, accounts receivable, or financial administration.
Previous experience working in a law firm environment.
At least a high school diploma or GED.
Intermediate-level skills in MS Word and Excel.
Experience with Aderant and Chrome River.
Effective verbal and written communication skills for interacting with staff, attorneys, and clients.
Ability to thrive in a fast-paced, deadline-driven environment and manage multiple tasks efficiently.

Nice To Haves

Associate’s Degree preferred.
Experience with Workday, PayPal, and ARCS highly desired.
Professional persistence and ability to handle client objections effectively.

Responsibilities

Assist with gathering financial documents and setting up new client profiles while following applicable procedures.
Process credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
Run and analyze reports about outstanding balances and collections activity to provide management insights.
Prepare and submit documentation in Chrome River to process client overpayment refunds.
Complete and process vendor forms in accordance with company policies.
Provide general assistance to collections managers and communicate with clients and vendors.