Collections Specialist/AR - Full Time

Wayman Fire Protection • Wilmington, DE

7h • Onsite

About The Position

Wayman is seeking a detail-oriented, proactive Collections Specialist with an accounts receivable background to manage, analyze, and resolve outstanding accounts and apply customer payments. The role also performs accounting, bookkeeping, and financial tasks, maintains financial records, and prepares reports. The successful candidate will have strong organizational and communication skills, be able to prioritize and multitask, and be comfortable communicating with outside parties and senior management. Priority is given to candidates with a successful track record of resolving aged receivables.

This is a full-time, exempt, in-person position at Wayman’s home office in Wilmington, Delaware. Remote work is not available. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Proficiency with Microsoft Word, Outlook, and PowerPoint.
• Excellent Excel skills.
• Strong organizational skills and the ability to prioritize and multitask.
• Strong written and verbal communication skills, including communicating by phone with outside parties and management.
• Familiarity with accounting procedures and aptitude with numbers.

Nice To Haves

• College-level accounting coursework or a bachelor's degree in accounting.
• Two years of hands-on accounting experience in accounts receivable.
• Working knowledge of financial reporting software, preferably Dexter & Chaney Spectrum.
• A successful track record of resolving aged receivables.

Responsibilities

• Perform collection requests primarily by telephone and/or email.
• Prepare, review, and mail monthly customer statements.
• Post customer payments by recording cash, checks, ACH, and credit card transactions.
• Update receivables reports with collection notes.
• Investigate account discrepancies by obtaining information from sales, trade promotions, customer service, and customers.
• Resolve valid or authorized deductions by entering corrections to customer accounts.
• Review payment plans and payment history to determine whether collection letters should be sent for delinquent accounts.
• Create credit memos as needed to adjust uncollectible amounts.
• Assist other finance areas, including coordinating paid-when-paid procedures with accounts payable.
• Research and negotiate charge-back claims.
• Perform other duties as assigned.

Benefits

• Competitive pay commensurate with skill and experience.
• Exceptional insurance benefits package, including Highmark BC/BS, EyeMed, AFLAC, company-paid life insurance, and EAP.
• 401(k) with company match.
• Tuition reimbursement.
• Paid vacation and holidays.
• Opportunities for growth, including cross-training between department disciplines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED