Corporate AR Collections Specialist

Roberts Truck Center - Amarillo•Amarillo, TX

About The Position

Roberts Truck Center is seeking a detail-oriented and motivated Corporate Accounts Receivable & Collections Specialist to join its accounting team. The position manages outstanding customer balances, follows up on past-due accounts, and supports timely payment collection across multiple company locations. The role works closely with customers, dealership personnel, and the corporate accounting team to maintain accurate accounts receivable records and minimize overdue balances. Success is measured by reducing outstanding and past-due receivables, improving collection rates and payment timeliness, maintaining consistent customer communication and follow-up, efficiently resolving account discrepancies, keeping accurate collection records, and providing timely updates to management. The position may also perform other related accounting and administrative duties as required by business needs.

Requirements

Previous experience in accounts receivable, collections, billing, or accounting is preferred.
Experience managing customer accounts and collecting past-due balances.
Strong verbal and written communication skills.
Ability to handle difficult customer conversations professionally and effectively.
Strong attention to detail, organizational skills, and time management.
Proficiency in Microsoft Excel, Outlook, and general accounting software.
Ability to work independently while collaborating with multiple departments and locations.

Nice To Haves

Previous experience in accounts receivable, collections, billing, or accounting.

Responsibilities

Monitor and manage accounts receivable balances across multiple company locations.
Contact customers by phone and email to collect outstanding and past-due balances.
Review accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Establish and maintain consistent follow-up procedures for overdue customer accounts.
Work with customers to resolve payment discrepancies, billing questions, and outstanding invoices.
Coordinate with dealership managers, parts departments, service departments, and accounting personnel to resolve customer account issues.
Document collection activities, customer communications, payment commitments, and account updates.
Follow up on payment arrangements to ensure customers meet agreed-upon deadlines.
Identify accounts requiring additional collection efforts and escalate unresolved issues to management.
Assist with reconciling customer accounts and researching unapplied payments or billing discrepancies.
Provide management with regular updates on outstanding receivables, collection progress, and delinquent accounts.
Maintain professional customer relationships while communicating and enforcing company payment expectations.
Perform additional accounting and administrative duties as assigned.