AR/Collections Specialist (full-time, temporary)

Impartner Software

1d • Remote

About The Position

The AR/Collections Specialist supports the collections process to ensure accurate billing and timely customer payments. Responsibilities include submitting invoices through email and customer portals, monitoring invoice aging and due dates, issuing reminders and past-due notices, revising invoices, and accurately applying payments in Intacct. The role also tracks customer communications, promises to pay, remittance advice, and bank deposits; collaborates with Customer Success Managers to resolve issues and arrange payment plans; and coordinates escalations such as access removal. The specialist may refer delinquent accounts to third-party collection agencies and notify the controller of invoices that may need to be written off.

This is a remote-based position, available to candidates located in specified states: Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Iowa, Michigan, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington.

Requirements

• 2–5+ years of experience in accounts receivable, collections, credit, or customer financial services; commercial B2B experience is preferred.
• Demonstrated success collecting past-due balances while preserving customer relationships.
• Strong knowledge of accounts receivable processes, aging analysis, cash application, and deduction management.
• Experience with accounting and payment systems such as Intacct, Coupa, Ariba, and Stripe.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Detail-oriented, with high accuracy in data entry and account reconciliation.
• Good analytical and problem-solving skills.

Nice To Haves

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field (strongly preferred).
• Commercial B2B experience.

Responsibilities

• Submit invoices to customers by email or through portals such as Ariba, Coupa, Tipalti, Stripe, Airbase, and Bill.
• Issue payment reminders and past-due notifications to customers.
• Monitor invoice due dates and aging to support timely payments.
• Track customer communications, invoice updates, and changes.
• Issue, update, and remove past-due banners on PRM.
• Update customer information in Intacct, including address and contact details.
• Revise invoices in response to customer requests or invoicing errors, including changes to taxes, invoice splits, addresses, purchase orders, and dates.
• Track expected funds through promises to pay and remittance advice.
• Collaborate with Customer Success Managers to address customer concerns, facilitate payment plans, and provide supporting documentation.
• Follow up on purchase order numbers.
• Complete customer questionnaires and supplier portal registrations.
• Monitor bank accounts for incoming customer payments.
• Manually process customer credit card payments through Stripe.
• Apply payments in Intacct, including making bank-fee adjustments and writing off uncollectible amounts as needed.
• Issue final demand notices to delinquent customers and monitor account progression.
• Submit delinquent accounts to a third-party collections agency, then follow up and track their status.
• Notify the controller of invoices that should be considered for write-off.
• Alert Customer Success Managers when administrative access should be removed and coordinate final access removal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree