AR Credit & Collections Specialist

Signode•Tampa, FL

10h•$25 - $27•Onsite

About The Position

The AR Credit & Collections Specialist is an intermediate role responsible for accurate customer payment applications and understanding the full accounts receivable cycle. The position focuses on applying cash payments made by Signode customers in connection with their contracts, managing collections and credit risk, and maintaining the accuracy and integrity of accounts receivable. This is an office-based position in Tampa, Florida, with employees expected to work in the office five days per week. The role handles a portfolio that may include national, high-profile, or specialty accounts. It involves regular communication with customers, sales representatives, sales managers, and management; reviewing account activity and credit information; resolving payment and reconciliation issues; and assigning credit limits within established parameters. The hourly wage ranges from $25.00 to $27.00, with the starting rate determined by experience, qualifications, and skillset.

Requirements

High school diploma or GED.
At least 3 years of commercial credit and/or collections experience with large-volume, high-profile accounts.
Intermediate Microsoft Excel skills, including basic functions, formatting, and print setup.
Ability to interpret D&B reports and review and analyze financial statements.
Perseverance, attention to detail, analytical skills, time management, teamwork, results orientation, and stress management.
Ability to work in the office five days per week.

Nice To Haves

Experience with ERP software; Dynamics AX or Great Plains is preferred.

Responsibilities

Conduct daily collection calls to customers and sales representatives.
Handle a consistent stream of inbound and outbound collection calls for assigned accounts and from the collection queue.
Communicate with internal and external customers and, as needed, with top management at customer organizations and internally.
Reconcile activity for a larger, higher-profile territory that may include national accounts, high-profile accounts, or specialty accounts.
Notify sales personnel of potential problem accounts, blocked orders, and reconciliation issues, including short pays, short ships, and tax issues.
Run aging and work reports for the assigned territory and work items through resolution, including unapplied cash, short pay, unapplied credit, items aged over 180 days, and miscellaneous project reports.
Make daily customer calls, work with sales representatives and managers, escalate problem accounts to departmental management, and provide weekly and monthly management updates.
Reconcile accounts daily to ensure accounts receivable accuracy and integrity, including analyzing and processing offsets and write-off requests, obtaining check copies to confirm payment application, and working with sales on pricing and freight issues.
Identify and manage credit risk and assign credit limits.
Maintain credit exposure on accounts and request additional credit information as needed.
Evaluate credit information to assign appropriate credit limits within established parameters, including retrieving and reviewing financial statements, D&B reports, and bank and trade references.