Collections Specialist, Accounts Receivable

CompuGroup Medical•Richardson | 1010 E. Arapaho R., Suite 300, NE

2d•Hybrid

About The Position

At CompuGroup Medical, we are building ground-breaking solutions for digital healthcare and are looking for an experienced Collections Specialist to manage outbound collections across our existing client base. This is a phone-first role where you will spend most of your day on calls with clients who know us and continue to do business with us. The job is about persistence, professionalism, and protecting the relationship while getting invoices paid. This is not a call center or consumer debt recovery position. You will work a defined portfolio of business accounts, build familiarity with the people who pay our invoices, and resolve the reasons payments stall.

Requirements

Minimum of 3 years of B2B collections experience working directly with business clients by phone
A track record of hitting collection targets while keeping client relationships intact
Strong negotiation skills and confidence in having direct discussions regarding financial matters
Excellent documentation habits and follow-through on commitments
Working proficiency in Excel (sorting, filtering, working from aging reports)
Experience with ERP or billing systems and logging activity in a CRM

Nice To Haves

Experience collecting in healthcare, SaaS, or technology services preferred
Familiarity with resolving invoice disputes involving contracts, POs, or service credits preferred

Responsibilities

Make 25 or more outbound collection calls per day to existing clients with past due balances
Work your assigned aging report daily, prioritizing by balance size and days past due
Secure firm payment commitments and follow up until payment is received
Identify why an invoice is unpaid (missing PO, billing question, service dispute, cash flow) and route disputes to the right internal team for resolution
Document every contact, commitment, and outcome accurately in our systems
Send follow-up emails, statements, and payment reminders to support your call activity
Escalate high-risk accounts with clear documentation and a recommended next step
Meet monthly targets for call volume, dollars collected, and reduction in aged receivables