Remote Collections Representative - AZ (start date 11/30/26)

Progressive Leasing•Glendale, AZ

3d•Remote

About The Position

Progressive Leasing is hiring a remote Collections Representative to support its lease-to-own business. This work-from-home role must be performed within a 60-mile radius of Glendale, Arizona. The representative handles inbound and outbound calls regarding past-due accounts and provides high-quality customer support. The position begins Monday, November 30, 2026. It includes five weeks of mandatory, full-time virtual training, Monday through Friday from 8:30 AM to 5:00 PM, with 100% attendance required. Available full-time shifts are on weekdays between 9:00 AM and 8:00 PM, and Saturday work is required from 6:30 AM to 3:00 PM. Specific evening and weekend hours receive higher hourly pay. Compensation is $17.00 per hour plus bonus; verified Spanish fluency earns a 5% hourly pay increase. Applicants must complete a 10-minute virtual introduction after applying to move their application forward. The role requires a designated, quiet home workspace and a compatible wired internet connection with at least 10 Mbps download and 4 Mbps upload. Wireless, DSL, and satellite internet providers are not compatible with the company’s systems. The organization uses AI-enabled tools and expects their use to expand, and values employees who are curious, adaptable, and open to learning as roles and workflows evolve.

Requirements

Customer service experience and prior collections experience.
Impeccable interpersonal skills.
Excellent verbal and written communication skills.
Computer and typing literacy/proficiency, including the ability to work with multiple software applications or screens simultaneously.
Phone experience in a customer service or call center environment.
High school diploma or GED equivalent.
Must be at least 18 years old.
Must live within a 60-mile radius of Glendale, Arizona.
Must have a designated, quiet home-based workspace free from distractions.
Must have wired internet service with speeds of at least 10 Mbps download and 4 Mbps upload; wireless, DSL, and satellite providers are not compatible.
Must attend all five weeks of mandatory virtual training, Monday through Friday, 8:30 AM to 5:00 PM.

Nice To Haves

Verified Spanish fluency; this qualification earns a 5% hourly pay increase.
Curiosity, adaptability, and openness to learning as roles and workflows evolve.

Responsibilities

Handle inbound and outbound calls concerning past-due accounts.
Provide customers with high-quality support and service.

Benefits

Full health benefits, including medical, dental, vision, and life insurance.
Paid parental leave.
Company-matched 401(k).
Paid time off.
Paid holidays.
Paid volunteer hours.
Employee resource groups, including Black Inclusion Group, Women in Leadership, PRIDE, and Adelante.
Employee stock purchase program.
Tuition reimbursement.
Charitable gift matching.
Competitive compensation and a monthly bonus opportunity.