Remote Collections Representative - UT (start date 11/30/26)

Prog Leasing•Draper, UT

2d•Remote

About The Position

Progressive Leasing is hiring a remote Collections Representative to support its lease-to-own business. This work-from-home role can be performed within a 60-mile radius of Draper, Utah. The representative provides customer assistance through inbound and outbound calls, collects on past-due accounts, and delivers high-quality customer service. The position begins Monday, November 30, 2026. It includes five weeks of mandatory, full-time virtual training, Monday through Friday from 8:30 a.m. to 5:00 p.m., with 100% attendance required. Available full-time shifts are weekdays between 9:00 a.m. and 8:00 p.m.; Saturday work is required from 6:30 a.m. to 3:00 p.m. Specific evening and weekend hours earn more per hour. Compensation is $17.00 per hour plus a bonus. Verified Spanish fluency qualifies for a 5% hourly pay increase. Remote employees must live within 60 miles of Draper, Utah, have a quiet, distraction-free home workspace, and use a wired internet connection with at least 10 Mbps download and 4 Mbps upload speeds. Wireless, DSL, and satellite internet providers are not compatible with the company’s systems.

Requirements

Customer service and prior collections experience.
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Computer and typing literacy/proficiency, including the ability to work with multiple software applications or screens simultaneously.
Phone experience in a customer service or call center environment.
High school diploma or GED equivalent.
Must be at least 18 years old.
Must be located within a 60-mile radius of Draper, Utah.
Must have a designated, quiet, distraction-free home workspace.
Must have wired internet service with at least 10 Mbps download and 4 Mbps upload; wireless, DSL, and satellite providers are not compatible.
Must attend all five weeks of mandatory virtual training, with 100% attendance.

Nice To Haves

Verified Spanish fluency; eligible for a 5% hourly pay increase.
Curiosity, adaptability, and openness to learning as roles and workflows evolve.

Responsibilities

Make outbound and receive inbound calls to collect on past-due accounts.
Provide customers with top-tier support and service.

Benefits

Full health benefits, including medical, dental, vision, and life insurance.
Paid parental leave.
Company-matched 401(k).
Paid time off.
Paid holidays.
Paid volunteer hours.
Employee resource groups, including Black Inclusion Group, Women in Leadership, PRIDE, and Adelante.
Employee stock purchase program.
Tuition reimbursement.
Charitable gift matching.
Monthly bonus opportunity.