Collections Rep

Terumo•Franklin Township, NJ

8d•$41,000 - $55,000

About The Position

The Collections Rep analyzes and collects monies due on new and existing customer accounts, researches and resolves accounts on the over-60/90-day past-due report, and uses credit information to examine potential new accounts and review existing accounts. The role inputs data and creates accurate account records using application software, supports continuous process improvement, and requires effective management and prioritization of multiple project-oriented tasks while working independently in a team-oriented environment. The associate is responsible for following applicable national and international regulations.

Requirements

Proficiency with Microsoft Office, particularly Excel, including V-lookups, Pivot Tables, and general spreadsheet implementation.
Strong organizational skills and the ability to multitask and work under deadlines.
Strong verbal and written communication skills.
Attention to detail and a demonstrated high level of accuracy when entering data and reporting or researching results.
Ability to analyze information to resolve customer account discrepancies.
Ability to follow applicable national and international regulations.

Nice To Haves

Associate degree.
Knowledge of basic accounting principles.
Two years of credit and collection or accounts receivable experience.
Experience with JD Edwards and/or SAP ERP.

Responsibilities

Collect past-due balances through verbal and written communication.
Research and investigate invoice discrepancies in a timely manner.
Identify root causes and remove payment barriers for customers.
Issue billing adjustments for pricing discrepancies.
Process adjustments on customer accounts.
Enter resolution data for the monthly over-60/90-day report.
Process and analyze aging reports for the customer portfolio.
Create standard invoice credits for promotional or business-unit spending on accounts receivable.
Use a third-party application for statement automation and customer dunning letters.
Recognize customer complaints and forward them to the appropriate personnel in accordance with TMC Quality Policies and Procedures.
Protect the organization by keeping information confidential.
Participate in project performance team meetings on behalf of the job unit and contribute ideas, methods, or processes for unit or company performance improvements.
Perform other responsibilities as assigned by management.