Credit & Collections Rep

Hexcel Corporation•Salt Lake City, UT

20h•Hybrid

About The Position

Hexcel is seeking a Credit & Collections Representative for its Salt Lake City, Utah location. This is a hybrid position. The role performs daily collection activity, reviews shipments and credit holds, manages Letters of Credit, evaluates customer credit, processes new customer accounts, reconciles receivables, administers warranty claims, and tracks Government Purchase Orders. The representative also supports managers and employees across domestic and foreign plants, sales, product marketing, and customer service during negotiations, price changes, contract terminations, and special projects.

Requirements

Five years of customer service or credit and collections experience.
High proficiency in Microsoft Excel and Word.
Excellent written and verbal communication skills.
Creative problem-solving ability.
Strong attention to detail.
Courteous and professional demeanor with customers while remaining assertive and confident.
Ability to multitask in a highly dynamic environment.
Flexible and organized.
Comfort working both as part of a team and independently.
Eligible candidate must be a U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Perform daily collection activity, using reports to review pending shipments and prioritize customer contact based on portfolio aging or management directives.
Review daily shipment hold lists and determine which orders can ship; coordinate with internal personnel and external customers to support on-time shipments.
Interpret and enforce credit hold policies when payments are not made according to terms, and communicate credit hold levels and escalations to sales, customer service, plant personnel, and managers.
Manage Letters of Credit for assigned accounts, including reviewing draft LCs, coordinating changes with customers, customer service, and sales, and arranging documentation with freight forwarders and a third-party LC presentation company.
Run Dun & Bradstreet reports, determine when further investigation is needed, conduct financial and ratio analysis, make trade and bank reference inquiries as needed, and recommend credit limits and terms to management.
Provide trade reference information on customers when requested.
Process new accounts, including setting up customer accounts, payment terms, and credit limits in Hexcel’s financial systems.
Reconcile customer account balances, research deductions and overpayments, and facilitate the credit process to clear reconciled receivable items.
Serve bi-monthly as Warranty Claim system administrator, setting up users, assigning or changing roles, and rerouting claims.
Bi-monthly, track and review Government Purchase Orders for compliance with Hexcel processes, bill online, and follow up until payment is received.
Provide support to the manager, department, and employees at domestic or foreign plants, sales, product marketing, and customer service as needed during negotiations, price changes, contract terminations, or special projects.