Collections Rep.
About The Position
The Collections Rep manages a regional or specialty premium finance portfolio and oversees loan servicing, including service requests, proactive communication, post-cancellation activities, and resolving loss shortages. The role provides superior customer service to internal and external parties and works closely with borrowers, insurance carriers and general agents, and insurance agents. The position processes service requests, investigates discrepancies, documents communications, and makes loan updates and adjustments in the loan management system. It also monitors portfolio performance, works to minimize loan aging and exposure or shortages, and communicates delinquent payment information to customers by phone and email to help prevent loan or policy cancellations.
Requirements
- Knowledge of basic mathematics.
- Knowledge of Microsoft Word and Excel.
Nice To Haves
- 1–2 years of collections experience preferred.
Responsibilities
- Process incoming service requests, research and investigate discrepancies, document communications with internal and external parties, and process loan updates and adjustments in the loan management system.
- Manage a regional or specialty portfolio by preparing, analyzing, or monitoring daily reports and prioritizing daily tasks to manage portfolio performance.
- Develop and maintain effective relationships with agents and other external and internal parties.
- Minimize loan aging and exposure or shortages by contacting insurance carriers and general agents to confirm cancellations and obtain return premium amounts.
- Verify unearned premium credit, investigate discrepancies, and follow up on receipt of funds.
- Communicate delinquent payment information to customers by phone and email in an effort to prevent loan or policy cancellations and aging.
- Handle miscellaneous tasks and projects as required within the portfolio.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Parental leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at a 5% discount
- Critical illness insurance
- Accident insurance
- Transportation and commuting benefits
- Banking benefits
- Pet insurance
- Tuition reimbursement
- Competitive pay and eligibility for an annual bonus
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
