Collections Trainer

Southern Auto Finance Company, LLC•Pompano Beach, FL

7h•Onsite

About The Position

SAFCO is seeking a Collections Trainer to prepare new employees for success, strengthen experienced collectors’ skills, and support a team that delivers results while treating customers with professionalism and respect. The role combines practical debt collections experience with teaching and employee development. The trainer leads new-hire instruction and guides employees through a structured nesting program, bridging classroom learning and live customer interactions through coaching, call monitoring, and readiness assessments. The trainer also develops learning materials, evaluates calls and accounts, provides feedback, partners with Account Services leadership, and tracks training progress and results. This is a full-time, onsite position at SAFCO’s Pompano Beach headquarters, five days per week. Hybrid and remote work are not available. Candidates must live within commuting distance or be willing to relocate.

Requirements

Hands-on debt collections experience, including negotiating payment arrangements and resolving challenging customer situations.
Experience designing and delivering employee training, including classroom instruction and individual coaching.
Ability to explain complex information clearly, demonstrate effective techniques, and adapt to different learning needs.
Strong knowledge of compliant collection practices, customer service, and accurate account documentation.
Strong communication, organization, and follow-through, with the ability to support multiple trainees and priorities.
Proficiency with Microsoft Office and collections or loan-servicing systems.
Must live within commuting distance of SAFCO’s Pompano Beach headquarters or be willing to relocate.

Nice To Haves

Experience developing or managing new-hire nesting programs.
Auto finance collections experience.
Familiarity with Nortridge Loan System (NLS) or learning management systems.

Responsibilities

Lead new-hire training on debt collections, negotiation techniques, customer communication, systems, account documentation, and compliance.
Guide employees through a structured nesting program with close coaching, call monitoring, and readiness assessments.
Teach collectors to understand customers’ circumstances, address objections, and negotiate realistic payment arrangements.
Develop practical training materials, job aids, role-playing exercises, and refresher courses.
Review calls and accounts to identify skill gaps and provide clear, constructive feedback.
Partner with Account Services leadership to align training with collection goals, quality standards, and SAFCO procedures.
Track employee progress and training results, adjusting training approaches to improve proficiency and performance.