Collections Supervisor

GFL Environmental Inc. • Raleigh, NC

11d • Onsite

About The Position

The Collections Supervisor supervises the commercial collections team and performs collection activity by monitoring accounts receivable and identifying trends. The role works with branch managers and branch personnel to communicate collection status and provides excellent service to internal and external customers.

The supervisor oversees collection processes, team productivity, aging reviews, customer research, training, and communications. The role also supports team operations, manages the pick line and team email box schedule, and assists with UAC as needed. It requires working effectively in a fast-paced, changing environment and following applicable laws, company policies, procedures, and management directives.

The position works in an indoor office environment 95% of the time, with a usually moderate noise level. It regularly involves sitting and using hands and fingers, and frequently involves talking, hearing, standing, and walking. Visual requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience.
• Three to five years of experience in commercial collections, accounts receivable, and customer service.
• Three to five years of team lead experience.
• Excellent customer service and phone skills.
• Ability to resolve customer complaints and questions.
• Ability to communicate effectively verbally and in writing.
• Close attention to detail and good organizational skills.
• Good interpersonal skills.
• Working knowledge of Microsoft Office and Google Workspace.
• Knowledge of Tower and iCan.

Responsibilities

• Create and distribute reports to the commercial collections team, including the focus list.
• Manage and execute collection processes, including making phone calls and sending emails and letters.
• Conduct monthly meetings with collectors and branches.
• Provide daily team support.
• Ensure detailed customer information, including contact information, is maintained on delinquent accounts.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Review team productivity and aging weekly and monthly.
• Conduct customer research for unresolved accounts.
• Communicate important dates and reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.
• Conform to applicable federal, state, and local laws, regulations, and ordinances.
• Follow company policies, procedures, and directives from the manager.
• Perform other duties and responsibilities as required or requested by management.
• Assist with distributing the manager’s reports in the manager’s absence.

Benefits

• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program with free counseling services.
• Paid time off.
• 401(k) with employer match.
• Competitive wages.
• Growth opportunities.
• Continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree