Collections Supervisor

HireRight•Nashville, TN

About The Position

The Collections Supervisor coordinates and supports day-to-day collections operations, ensuring timely customer follow-up, consistent documentation, and effective resolution of past-due balances, disputes, and payment commitments. Reporting to the Manager, Collections, this role is based in Nashville and supports quality, responsiveness, and control discipline across the collections function. The supervisor manages collections activity and escalations, supports reporting and control practices, and supervises workflow, service levels, quality, and training across the team. Other related duties may be assigned as needed.

Requirements

At least 5 years of relevant O2C operations experience.
Prior people or workflow leadership experience.
Experience working with ERP, billing, collections, CRM, or reporting tools.
Strong comfort handling transaction detail, issue tracking, and customer or stakeholder communication.
Experience in a SOX-controlled environment.
Proficiency with Excel and ERP/reporting tools.
Strong communication and follow-up skills, with the ability to manage customer and internal stakeholder interactions professionally and effectively.
Operational discipline, attention to detail, and comfort working in a fast-paced environment with deadlines, escalations, and high transaction volume.
Understanding of internal controls, documentation standards, and KPI-driven performance management in a business-to-business collections environment.
Proficiency with D365, CRM/ticketing tools, Excel, and reporting tools, and comfort working with aging, dispute, and collections performance data.
Ability to coach, guide, and develop team members while reinforcing service expectations, accountability, and process consistency.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business, or a related field; equivalent practical experience may be considered where appropriate.

Responsibilities

Manage daily collections activity across assigned accounts, including customer outreach, follow-up on past-due balances, tracking payment commitments, and coordinating with Sales, Account Management, and Finance to accelerate resolution and cash conversion.
Investigate delinquent balances, identify and document root causes of disputes or payment delays, and work with internal stakeholders to resolve issues while maintaining a professional customer experience.
Support collections reporting, aging reviews, escalation tracking, and KPI monitoring.
Help ensure collection activities are timely, documented, compliant with policy, and aligned with internal control expectations.
Supervise daily workflow, service levels, quality, and training across the collections team.
Coach team members, monitor performance, and reinforce documentation, escalation, and control discipline.
Perform other related duties as assigned to ensure workload coverage.