COLLECTIONS SUPERVISOR

Y. Hata•Honolulu, HI

7d•Onsite

About The Position

The Collections Supervisor manages and provides account reconciliation support to the Collections Team, ensuring customer accounts are accurate and understood by both the team and customers. The role facilitates resolution of billing disputes and assists the Credit Manager as needed. It supervises Collectors and a Payment Application Clerk and is performed exclusively in the office. The regular schedule is Monday through Friday, 8 a.m. to 5 p.m.; evening and weekend availability may be required, including rotating Weekend Credit Hold coverage.

Requirements

Bachelor’s degree in business administration, accounting, or a related field.
At least five years of credit and collections experience in the distribution industry is preferred, or at least three years of experience at the Senior Associate/Supervisor level in accounting or a related field is required.
Strong understanding of billing and collection processes.

Nice To Haves

Two years of supervisory experience is highly preferred.
Five years of credit and collections experience in the distribution industry is preferred.

Responsibilities

Supervise, direct, coach, and provide feedback to staff.
Prepare weekly collection reports for the collection team.
Frequently reconcile accounts receivable and resolve discrepancies, unapplied payments, and disputed balances.
Maintain a professional approach when dealing with customers, sales staff, peers, and management at all levels, both inside and outside the company.
Achieve monthly collection goals through effective collection calls, consistent coverage of assigned accounts, and adherence to department policies and procedures.
Facilitate resolution of billing disputes with Customer Service, Account Managers, and Management, and keep Management informed about the status of essential accounts.
Understand the invoice process and contract terms and their impact on the business.
Assist in developing and implementing process and system enhancements to improve efficiency.
Ensure timely resolution of invalid deductions and short payments.
Ensure payments are posted accurately within 24 hours of receipt; balance daily cash receipt postings against the Daily Deposit Log and GL Account Report.
Maintain the confidentiality of company and customer information in internal and external business dealings.
Prepare documents and files for referral of accounts to outside collection agencies.
Perform similar and related duties as required by the Manager.
Assist the Manager in preparing quarterly bad debt reports.
Assist with inbound calls and emails.
Run monthly customer statements.
Assist the Manager in assessing customer creditworthiness through credit investigations.
Provide Weekend Credit Hold coverage on a rotating basis.