Collections Supervisor

HireRight•Nashville, TN

About The Position

The Collections Supervisor helps coordinate and support day-to-day collections operations, ensuring timely customer follow-up, consistent documentation, and effective resolution of past-due balances, disputes, and payment commitments. Based in Nashville, the role is an operational resource for maintaining quality, responsiveness, and control discipline across the collections function. It reports to the Manager, Collections. The position oversees daily collections workflow, service levels, quality, and training across the collections team. It also supports collections reporting, aging reviews, escalation tracking, and KPI monitoring, while working with customers and internal partners to resolve payment issues and accelerate cash conversion.

Requirements

At least 5 years of relevant O2C operations experience, with prior people or workflow leadership experience.
Experience working with ERP, billing, collections, CRM, or reporting tools.
Comfort handling transaction details, issue tracking, and customer or stakeholder communication.
Experience in a SOX-controlled environment.
Proficiency with Excel and ERP/reporting tools.
Strong communication and follow-up skills for professional customer and internal stakeholder interactions.
Operational discipline, attention to detail, and ability to work in a fast-paced environment with deadlines, escalations, and high transaction volume.
Understanding of internal controls, documentation standards, and KPI-driven performance management in a business-to-business collections environment.
Proficiency with D365, CRM/ticketing tools, Excel, and reporting tools, and comfort working with aging, dispute, and collections performance data.
Ability to coach, guide, and develop team members while reinforcing service expectations, accountability, and process consistency.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Business, or a related field; equivalent practical experience may be considered.

Responsibilities

Manage daily collections activity across assigned accounts, including customer outreach, follow-up on past-due balances, and tracking payment commitments.
Coordinate with Sales, Account Management, and Finance partners to accelerate issue resolution and cash conversion.
Investigate delinquent balances and identify and document the root causes of disputes or payment delays.
Partner with internal stakeholders to resolve issues quickly while maintaining a professional customer experience.
Support collections reporting, aging reviews, escalation tracking, and KPI monitoring.
Help ensure collections activities are timely, documented, compliant with policy, and aligned with internal control expectations.
Supervise daily workflow, service levels, quality, and training across the collections team.
Coach team members, monitor performance, and reinforce documentation, escalation, and control discipline.