Collections Supervisor

Reyes Coca-Cola Bottling•Niles, IL

About The Position

The Collections Supervisor trains and mentors collections specialists in a dynamic environment to achieve the company’s accounts receivable objectives. This role oversees team metrics, performance criteria, policies, and procedures to improve productivity and key performance indicator (KPI) outcomes. The supervisor identifies and implements process improvements to increase efficiency and provide exceptional customer service. The role also addresses customer and sales needs, communicates trends to leadership, and facilitates customer conference calls to resolve account discrepancies and billing issues. The supervisor prepares reports on collections metrics, builds relationships with sales teams to optimize cash collection, and supports the bad debt review process and cash collection forecasting. Other duties may be assigned.

Requirements

Bachelor's degree and 4 to 6 years of related experience, with 0 to 1+ years of leadership experience; or a high school diploma/GED and 7 to 9+ years of specific experience, with 2 to 3+ years of leadership experience.

Nice To Haves

Master's degree.
Certified Public Accountant (CPA).

Responsibilities

Train and mentor collections specialists to achieve accounts receivable objectives.
Oversee team metrics, performance criteria, policies, and procedures to enhance productivity and KPI outcomes.
Identify and implement process improvements to drive efficiency and exceptional customer service.
Address customer and sales needs, communicate trends to leadership, and facilitate customer conference calls to resolve account discrepancies and billing issues.
Deliver reports on collections metrics and foster relationships with sales teams to optimize cash collection.
Support the bad debt review process and cash collection forecasting.
Perform other duties as assigned.