Collections Supervisor

GFL Environmental • Raleigh, NC

9d

About The Position

The Collections Supervisor supervises the commercial collections team and performs collection activity by monitoring accounts receivable and identifying trends. The role works with branch managers and branch personnel to communicate collection status and provides excellent service to internal and external customers. The supervisor manages collection processes and team productivity, supports collectors, and helps meet collection objectives and goals.

Requirements

• Associate’s degree from a two-year college or technical school, or an equivalent combination of education and experience.
• Three to five years of experience in commercial collections, accounts receivable, and customer service.
• Three to five years of team lead experience.
• Excellent customer service and phone skills.
• Ability to resolve customer complaints and questions.
• Ability to communicate effectively verbally and in writing.
• Close attention to detail and good organizational skills.
• Good interpersonal skills.
• Working knowledge of Microsoft Office and Google Workspace.
• Knowledge of Tower and iCan.

Responsibilities

• Create and distribute reports to the commercial collections team, including the focus list.
• Manage and execute collection processes, including phone calls, emails, and mailed letters.
• Conduct monthly meetings with collectors and branches.
• Provide daily support to the team.
• Maintain detailed customer information, including contact information, on delinquent accounts.
• Train new and existing collectors as needed.
• Meet or exceed objectives and collection goals.
• Review team productivity and aging weekly and monthly.
• Research customers to resolve outstanding accounts.
• Communicate important dates and reminders to the collections team.
• Manage the pick line and team email box schedule.
• Assist with UAC as needed.
• Comply with applicable federal, state, and local laws, regulations, and ordinances.
• Follow company policies, procedures, and manager directives.
• Perform other duties and responsibilities as required or requested by management.
• Distribute the manager’s reports in their absence.

Benefits

• Four medical plan options, including an HSA with employer contribution and match program.
• Dental coverage.
• Vision coverage.
• Employee Assistance Program with free counseling services.
• Paid time off.
• 401(k) with employer match.
• Competitive wages.
• Growth opportunities.
• Continuous learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree