Collections Field Rep I

Enbridge • Springville, UT

7d

About The Position

Collections Field Representative I is an entry-level field operations position that supports the company's customer credit and collections programs through direct customer engagement, service disconnection activities, and account resolution. The role involves visiting residential and commercial customer premises to deliver termination notices and disconnect service for non-payment. Working independently in the field, the representative reviews delinquent accounts, assists customers with payment arrangements, identifies unauthorized service use, and supports revenue protection initiatives.

The position performs gas meter-related field tasks, including visual inspections, meter reads, shutoffs, lock installation, and routine meter maintenance. Work must follow company procedures, safety standards, and regulatory requirements. The representative documents field activities using mobile applications and company systems, and maintains required training and operator qualifications.

Requirements

• High school diploma or GED.
• Valid driver's license and acceptable driving record.
• Customer service and conflict-resolution skills.
• Strong communication and problem-solving abilities.
• Ability to work independently and maintain accurate records.
• Proficiency with mobile devices and Microsoft Office applications.
• Ability to obtain and maintain required operator qualifications.
• Ability to safely perform field responsibilities in all weather conditions.
• Ability to perform the stated physical and mental requirements, including light to moderate lifting of objects up to 20 pounds, walking significant distances, and completing routine documentation and communications.

Responsibilities

• Conduct onsite customer visits to deliver termination notices.
• Perform gas meter field tasks, including visual inspections, meter reads, meter shutoffs, lock installation, and routine meter maintenance.
• Review delinquent customer accounts and support collection efforts through direct customer contact and account resolution discussions.
• Educate customers about payment plans, energy assistance programs, deposits, and other resources that may help maintain service.
• Identify unauthorized service use, meter tampering, theft of service, or fraud.
• Accurately complete required field documentation using mobile phone applications and company systems.
• Maintain required training, Operator Qualification certifications, and other job-related learning requirements.

Benefits

• Flexible benefits program with employee-selected coverage levels for health, dental, insurance, and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick time, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED